US consumers suspect AI personalized pricing; retailers deny, states pass laws
Briefing by News4U · First published
Shoppers report different prices for identical goods on separate devices, prompting state disclosure laws and lawsuits despite retailer denials.
Sina Finance reported that consumers across the United States suspect retailers are using artificial intelligence to charge personalized higher prices, citing cases such as Nick Nardo who saw a $369 hard drive listed at a lower price on his wife’s phone. [1]
Walmart, Kroger and McDonald’s have denied adjusting prices based on buyer identity or urgency; Walmart’s CEO John Furner wrote to customers stating the company prices goods, not people, and attributed Nardo’s price discrepancy to a system glitch that has been fixed. [1]
Sources
- 为何大量消费者认为零售商在用人工智能哄抬物价
Sina Finance · · Full text